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Samanta Online Store Terms and Conditions
 
The online store is operated by Samanta Adamek general partnership (hereinafter referred to as the "Company" ) with headquarters in Białka 556A, 34 -220 Maków Podhalański, Poland, tel. nr. (+48) 33 877 13 23, e-mail: bielizna@samanta.pl . The company is registered in the Polish National Court Register in Kraków – Śródmieście District Court, XII Commercial Division of the National Court Register, under number KRS 0000064381, NIP: 552-010-48-95, REGON: 071013208.
Glossary
1.  Samanta - Samanta Adamek Sp. J. with headquarters in Białka 556A, 34-220 Maków Podhalański, Poland. The company is registered in the Polish National Court Register in Kraków – Śródmieście District Court XII, Commercial Division of the National Court Register, under number KRS 0000064381, NIP: 552-010-48-95, REGON: 071013208.
2. samanta.pl online shop - online store operated by Samanta, available under the Internet domain www.samanta.pl and the www.samanta.eu subdomain.
3. Client - a person with full or limited legal capacity , legal person or entity without legal personality but having legal capacity , benefiting from the online store samanta.pl , in particular by making purchases.
4. Client being a consumer – a person, above age 13, undertaking legal acts with Samanta unbounded with the business or professional activities of the person, benefiting from the online store samanta.pl , in particular by making purchases.
5. Client not being a consumer – legal person or entity without legal personality but having legal capacity , benefiting from the online store samanta.pl , in particular by making purchases. The information presented on the online store towards the Users who are not consumers constitutes an invitation to conclude an agreement (in accordance with article 71 of the Civil Code).
6. Individual order product - ( Custom made product) - a product made according to the customer 's individual preferences .
7. A product fitted under the IBF programme - a ready product which has been modified in accordance with the individual needs of the client.

 
General provisions
1. This regulation specifies the rules for:
a. using the Online Shop samanta.pl,
b. placing orders for products available in the Online Shop samanta.pl,
c. delivery of the ordered products to the Customer , payment of the sale price of products, by the customer,
d. canceling the order,
e. withdrawal from the contract,
f.  the submission and consideration of complaints.
2. To use the Online Shop samanta.pl , including the viewing of the samanta.pl online store product range and placing orders for products , you will need:
a. a computer or mobile device with access to the Internet and web browser like: Internet Explorer , Google Chrome, Mozilla Firefox, Opera , Safari;
b. an active e-mail account.
3. The client is entitled and obliged to use the Online Shop samanta.pl in accordance with its intended purpose. In particular, the customer is obliged to refrain from any activity that would affect the proper functioning of the Internet Shop samanta.pl , including , in particular, any tampering with the contents and technical elements of the online store samanta.pl, including the delivery of illegal content.
4. Prices of products in the online store samanta.pl , include VAT (Gross price) . Prices do not include shipping costs , which depend on the form of the payment and the method of delivery to the customer. After the Client makes his choice, and before the final approval of the order, the Client will be informed of the final order’s price ( price of the article and delivery).
5. All products offered in the online store samanta.pl are brand new and free from natural and legal defects , and have been legally introduced into the Polish market.
6. For sales promotions and clearance-sales for which a limited number of products are used. Execution of orders is according to the placement of the orders.
7. Customers of the store can be persons  aged 13 years and over. In other case the agreement is not binding .
 
Terms of contract:
1. Orders are carried out only in Poland and EU countries.
2.The customer can place orders for products available from the online store samanta.pl through:
- The www.samanta.pl website : around the clock , 7 days a week
- By phone : Monday to Friday from 9:00 a.m. to 5:00 p.m. on +48 33 874 90 09 or +48 694 457 081
3. Orders are made according to the current inventory of Samanta in accordance with the order placement.
4. Order processing takes place only on working days , i.e. from Monday to Friday from 10.00 a.m. to 3:00 p.m.
5. After placing an order (on the internet or by phone)  the Client being a consumer, receives on his designated e-mail a message with information about the order, together with an indication of the relevant amount to be paid (according to the Client’s order and the chosen method of delivery of the product) and confirmation of the information specified in article 12 of 30 May 2014 on the consumer protection act, from the 2014 Journal of Laws, item 827 (Dz. U. 2014 poz.827).
6. The order made by the Client being a consumer is considered to be accepted for execution after receiving from Samanta a return e-mail with a clear confirmation that the Client is aware of the obligation to pay for the order.
7. After placing an order (on the internet or by phone) the Client who is not a consumer, receives on his designated e-mail a message with information about the order, together with an indication of the relevant amount to be paid (according to the Client’s order and the chosen method of delivery of the product).
8. The order made by the Client not being a consumer is considered to be accepted for execution after receiving on his designated e-mail a message with information about the order, together with an indication of the relevant amount to be paid (according to the Client’s order and the chosen method of delivery of the product). Execution of the order begins:
a) in the case of payment on delivery - next day from the date of order,
b) in the case of payment by bank transfer - the moment the transfer reaches the store,
c) for orders paid by credit card and e-transfer - at the moment of card authorization.
9.  The Client is informed via e-mail about the transfer of the product to the shipping company
10. The Client can cancel an order, of which he should inform by e-mail or by phone – nr. +48 33 874 90 09 or +48 694 457 081 – from Monday to Friday between 9:00 a.m. and 5:00 p.m.
 
Duration of contract
1. An order is carried out within 5 working days, commencing on the date the Client being a consumer confirms awareness of the payment obligation for the order.
2. In case of a Client not being a consumer the order is delivered up to 5 working days, commencing on the date  the order was made.
3. Custom made products are accepted for execution up to 30 days, commencing on the date the Client being a consumer confirms awareness of the payment obligation for the order.
4. In case of a Client not being a consumer the order of a custom made product is delivered up to 30 working days, commencing on the date  the order was made.
5. Execution of the order is the time between when the Client being a consumer confirms awareness of the payment obligation for the order or makes the order (Client not being a consumer), and submitting the order for dispatch.
6. In case of payment by bank transfer delivery time will be extended by the period of waiting for the transfer to reach the store account.
 
Methods of payment
1. Payment for goods ordered in the case of the delivery address being in Poland can be made in the following forms :
- Cash on Delivery - payment to the postman or courier who delivers the shipment to the address indicated ;
- transfer - payment is made by bank transfer to the bank account : BGZ BNP PARIBAS S.A. Wadowice No. PL 86203000451110000004141330, SWIFT: PPABPLPKXXX;
- transfer - payment is made by bank transfer to the bank account : BGZ BNP PARIBAS S.A. Wadowice No. EUR 45203000453110000000057890, SWIFT: PPABPLPKXXX ;
- credit card - the transaction takes place at the time of purchasing  using VISA International and MasterCard International cards allowed for transactions over the Internet;
- e-transfer – via PayU and PayPal gateway (depending on the currency);
2. Payment for goods ordered in the case of the delivery address being in the EU can be made in the following forms :
- transfer - payment is made by bank transfer to the bank account : BGZ BNP PARIBAS S.A. Wadowice No. PL 86203000451110000004141330, SWIFT: PPABPLPKXXX ;
- transfer - payment is made by bank transfer to the bank account : BGZ BNP PARIBAS S.A. Wadowice No. EUR 45203000453110000000057890, SWIFT: PPABPLPKXXX ;
- credit card - the transaction takes place at the time of purchasing  using VISA International and MasterCard International cards allowed for transactions over the Internet;
- e-transfer - via PayPal gateway ;
3. In case of payment by bank transfer, payment must be made no sooner than after receiving confirmation from the shop accepting an order.
4. In the case of payment by bank transfer , e-transfer or credit card , in case we do not receive funds in our account within 7 days from the date of confirmation of the implementation , your order will be canceled.
 
Redemption of the Samanta  Gift Card, gift vouchers , discount coupon :
1. The redemption of the Samanta  Gift Card is in accordance with the provisions of the Samanta Gift Card terms & conditions.
2. To redeem a gift voucher/ discount coupon you need to enter the voucher/coupon number in the comment of the order ( as well as by phone). The final price of the order after regarding the voucher/ coupon will be confirmed via e-mail “Order update”.
3. Only valid cards can be redeemed.
 
Forms of delivery :
1. Shipments with the place of delivery located in Poland are realized by :
- The Polish Post Office - Courier 48 - consignment delivered to the recipient's home within 48 hours from the time of posting.
- Polish Post Office - personally in the specified Post Office - consignment is delivered to the post office where the recipient can take it personally .
DHL - the consignment delivered to the recipient's home within 48 hours from the time of posting.
2. Shipments with the place of delivery located in the EU are carried out by the Polish Post Office – express mail - the time of delivery is 4 to 7 days.
3. The cost of sending the ordered products depends on the form of payment and delivery method .
4. Information about the current delivery costs is given when choosing the method of delivery by the customer and is located on the tab of www.samanta.pl in the " Delivery range and costs"
 

Withdrawal from the agreement:

Right of withdrawal from the agreement

1. You have the right to withdraw from this agreement within 30 days without giving any reason.

2. The deadline to withdraw from the agreement will expire after 30 days from the date on which you acquired possession of the items or a third party other than the carrier or person indicated by you came into possession of the items.

3. To exercise the right of withdrawal, you must inform us at: Listwan Samantha and Adamek Sp. J os. Tysiąclecia 7 34-220 Maków Podhalański tel. 48 33 874 90 09 or +48 694 457 081, e-mail address sklep@samanta.pl about this decision to withdraw from theagreement with a clear statement (for example: a letter sent by mail or e-mail).

4 You may use the model withdrawal form, but it is not mandatory. The model return/exchange form is available in the "Returns policy/complains" tab.

5. To maintain the terms of withdrawal, it is enough to send you information on exercising the right of withdrawal from the agreement before the deadline for withdrawal from the agreement.

Effects of withdrawal

1. In the case of withdrawal  from this Agreement we will refundyou for all the payments received from you, including the cost of delivery of the goods (with the exception of the additional costs resulting from the choice of delivery other than the least expensive form of delivery offered by us), immediately and in any event no later than 14 days from the day on which we were informed of your decision to exercise the right to withdraw from this agreement.

2. The refund will be done using the same payment method that you used for the original transaction, unless expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.

3. We may withhold the refund until the return of the items or until you have supplied evidence of their return, depending on which event occurs earlier please send or transfer to us the items immediately and in any event not later than 14 days from the date on which informed us of withdrawal from this agreement.

4. The deadline is met if you send back the item before the deadline of 14 days.

5. You will have to bear the direct cost of returning the goods. You are responsible only for the diminished value of the goods as a result of using it in a different way than was necessary to establish the nature, characteristics and functionality of the items.                                                                                                                                                                                  

There is also the possibility to exchange the purchased product to another, for this purpose, please contact the store by tel. 48 33 874 90 09 or +48 694 457 081, e-mail address sklep@samanta.pl.


Complaints:
1. The Samanta company is responsible for the Samanta’s brand products.
2. In order to make a complaint you need to contact Samanta via e-mail or by telephone.
3. Complaints will be considered through the complaint application. In order to make a complaint you need to  write your name or name of the person who ordered, number of the order, describe the complaint product and indicate your demands. . A model form of the complaint can be found at the store samanta.pl in the "Returns policy / complaints" tab.
4. A complaint shall be considered within 14 days from the date of delivery of the product mentioned to the address: Samanta Adamek Sp.j. os. Tysiąclecia 7 34-220 Maków Podhalański.
 
Individual Bra Fitting Program:
1 The store offers corsetry services within the Individual Bra Fitting Program (IBF ) including the sewing of products for individual customer orders (custom made products) .
2. IBF services and custom made products are made at a price in accordance with the current price list found on the www.samanta.pl website
3. The prices of the custom made product may vary amongst themselves and is dependent on the materials , product models , supplements selected by the customer. The price changes during the "design" of the order on thewww.samanta.pl website, of which the customer is kept informed. The current price is visible immediately after making changes in the “to pay” field. The final price for the offered product will be given after the customer has made a selection, but before he places an order.
 
Other terms and conditions:
1. All copyrights to content, descriptions, information, etc.. contained on the www.samanta.pl website belong to Samantha Adamek Sp. j located in Bialka. No part of the publication (i.e., text, graphics, logos, icons, images, photographs, videos, data files, presentations, descriptions, technical information and any other data) presented on the samanta.pl website and other web addresses dependent on samanta. pl, may not be reproduced or distributed in any form or by any means without the prior consent of the Company.  All trademarks , graphic symbols, names , logos and other data are protected by copyright law.
2. The Samanta shop does not receive Cash on Delivery deliveries.
3. Terms and Conditions in force from 06.03.2015